General Conditions
GENERAL CONDITIONS OF THE LETTING
-Reservations
Once the availability of the apartment is confirmed and after reading this document, you are ready to make the reservation. To reserve any of our apartments you will need to place a deposit or a reservation sum of around the 25-30% of the rental fee. This may be done via bank transfer. We will give you the bank details by email. Once we have received the transfer, we will send you an email to confirm your reservation.
When a customer makes the reservation, it is understood that the customer accepts the following terms as outlined below.
For any other questions or comments that you may have, please do not hesitate to contact us. We will be only too glad to help.
On your arrival you will be given this document with your personal data and the terms of your reservation to be signed, and you will also be given a copy of it at that time.
-Payment of the let
The remaining sum for the let will be paid on arrival at the apartment and in cash before obtaining the keys. The breakage deposit will also be paid at this moment. We adviced having the agreed sum ready, avoiding the use of to cash machines because sometimes it is not possible to find them near the flats. Please we ask you kindly to help us to make the check-in easier and faster. Cheques, or other similar documents are not accepted. Payment can only be made in cash with euros, no other currency will be accepted.
We will give you a receipt that will be included in the copy of the document you will sign. If you wish to have an invoice, please ask us for it when you make the reservation and add your invoicing data. In that way we will be able to give you the invoice on your arrival.
-Deposit
Once you have arrived at the apartment and have ensured that everything is in perfect condition, you will be asked to provide a 150 € breakage deposit (for stays up to a month) or 300 € (for stays longer than a month). On your departure, the apartment will be checked in order to ensure that it has not been damaged in any way and the deposit will then be returned. If it is not possible, for any reason, to check the apartment at the time of your departure, the breakage deposit will be returned via bank transfer within the following two days. However, if the apartment has suffered any damage, the cost arising from repairs will be deducted from the breakage deposit. On Sundays, holidays and in summer time, July and August, the breakage deposit will be always returned by bank transfer to the account you provide us. The deposit will be returned then within the three days after your leaving when the flat have been checked.
-Cleaning.
The apartment will be handed over in perfectly clean and tidy condition. We kindly ask you to treat the apartment with the greatest possible care. Should you require additional cleaning, we can provide this at a cost of 10 € per hour with a minimum of a 2 hours session.
-Cancellation of reservation.
The following percentages of the reservation fee will be retained in the event that the customer decides to cancel the reservation:
More than 30 days before, 10%
Between 7 and 30 days, 50%
Less than 7 days: 100%.
-On behalf of the owner.
Should we be forced to cancel the reservation due to events beyond our control, the owner will endeavour to communicate this to the customer as quickly as possible. The owner will also endeavour to find another apartment with the same characteristics or better. Should this not be possible, we will offer the customer a lesser apartment with the corresponding reduction in price.
Should the customer not be satisfied with the alternative, the owner will immediately give the customer a full refund of the reservation fee.
-Hours of Arrival and Departure of the apartment.
The arrival-departure time is flexible: you can check in-out between 9:00 h and 22:00 h. However between 22:00 h and 9:00 h, a 20€ surcharge will be applied.
Please note however, if another visitor is arriving at the flat the same day of your departure, check-out must be before 12:00 h.
- Minimum Stay
The minimum stay in most of our flats is 2 nights. Some of them have a minimum stay of 3 nights. Please check the availability of the accommodation you have reserved
-Pets
It is in general the policy of the owner not to allow the admission of pets except in special circumstances which will be considered by the owner.
- Complaints
Should there be any problem during your stay, please contact us so that we can immediately proceed to rectify it. Please be aware that complaints will be not be considered at the time of your departure.
If the problem is the owner’s responsibility, we will endeavour to compensate or relocate the customer in a similar or better apartment to that currently occupied by the customer without additional cost. Should the problem be not the direct responsibility of the owner, we will endeavour to resolve the problem although in this case the customer will not be compensated.
You can be assured in the unlikely event of a problem, the owner will put the maximum effort into resolving it as soon as possible with the minimum inconvenience to the customers.
-The following is forbidden during occupancy
• Introduce furnishings into the apartment or perform repairs or alterations.
• Exceed the maximum capacity of occupants as stated for the apartment.
• Sub-let the apartment or use it for purposes other than those for which it was contracted.
• Introduce flammable or explosive materials into the building or any other materials which could cause damage or disturbance to neighbours.
• Indulge in any activity which causes a hygiene or a public nuisance or disturbs other users of the building. Noise is forbidden after 22.00h inside the apartment and also on the staircase.
• Introduce animals into the building when it has been expressly forbidden to do so by the owner.
• Any breach of the above rules may result in the owner taking whatever necessary corrective action.
Guests not respecting these points will be immediately asked to leave the property with no refund of the rental payment and deposit. We thank you for your understanding.
-Loss of reservation and deposit.
The reservation of the apartment will be cancelled with the loss of the deposit if it is not occupied within a period of 48 hours from the stipulated day.
Only if the customer confirms his arrival in this period and occupies the property before the daily rate for the accommodation exceeds the deposit, will the reservation be maintained.
-Additional rules.
• Although the final cleaning is included in the price, if on check-out, the apartment does not comply with the minimum cleaning requirements, 50 € will be deducted from the breakage deposit. The minimum cleaning requirements are considered to be: not to leave any of rubbish in the bin or in the flat, to leave the fridge empty (without any of food) and any washing up to be done in the sink. To leave blankets, bedspreads or duvets and used sheets and towels in the cloth baskets or folded on the beds (please, not on the floor) and leave things and furniture in a tidy condition.
• Normal use of electricity, gas and water is included in the price. Normal use is considered to be up to 50 €/month.
• Utilities use higher than 50 €/month will be deducted from the breakage deposit, and in that case the copies of the suppliers bills will be provided.
• All the keys provided must be returned at check-out. It’s absolutely forbidden to copy the keys. If the customer loses, breaks or damages them, 15 € must be paid for each set.
CONTRACT DETAILS
Name and surname:
Apartment reference:
Date of entry: Date of departure: Nº nights:
Nº of people: Price: Reservation sum:
Due sum: Deposit:
